Can i exchange diapers at babies r us

A refund on the original amount paid for the returned item will only be available if your returned item is out-of-stock. Shipping costs are non-refundable.

If you refund request is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days. Refund to original payment mode, store-value card and exchange is permitted. Strictly no cash refund is allowed for any online purchase. A refund will be processed if your item is out-of-stock or you may choose to wait for the next available shipment. We are able to process partial refund on your order if your refund request is approved.

Delivery charges are strictly non-refundable. So, not only was the clerk ill informed on the policy, she was downright rude about it. This family of veterans are not shopping at Toys R Us anymore. I ordered Halloween costumes online on Oct 18th for my two kids.

I paid 54 total for both of the costumes. Well my kids did not want them. Called toys r us, asked for my order to be cancelled. I was told I could not cancel the order because the items were already shipped. Ok that is fine, I understand why they would not be able to cancel the order if the items were already being shipped out. I would just return the items once they have arrived. Lets fast forward to the day of Halloween, that is when my items arrived.

I am a online shopper. I do not do a lot on in store shopping unless I am buying food. I have never had this kind of experience before with products not shipping in a proper time frame. I contacted toys r us by email letting them know and they basically tried to sway the conversation in a different direction. That was the first time I ever ordered online from them, and that will be my last time. There are a lot of other businesses who offer great prices with better customer service, and a lot faster shipping.

I also want to add it would not have been such a big deal if these two items were not needed for something at a particular time. Yes I was considering returning them, but if those were the two costumes that they were going to wear that day I would have been very upset. I was extremely disappointed with Toys R Us today when I attempted to exchange an item. My son received two of the same superhero toys for his birthday and in the chaos of a 3 year old opening gifts with his 5 year old brother, I couldn't locate a gift receipt to go with either toy.

I went to my local TRU to do an even exchange, another toy in the exact same line, just a different character, exact same pricing. Customer service looked up the toy and said it was worthless because it had been part of some BOGO deal within the past 90 days.

I left the store with a crying 3 year old because he didn't get the replacement toy I had promised him. I drove him across the street to Target, they agreed to a return without a receipt with no hassle and I let him pick out a new toy.

Target will be getting my business this holiday season. I was taken aback and thought I heard her wrong. I asked her since when? I've never had to give my license before. She proceeded to tell me it's a new policy. Well I believe you should post it in store for all to read and not be shell shocked as you do your return. This is not good business!!! You are treating the receipted customer like a criminal.

I don't want my info stored somewhere that I know nothing about. How dare you Toys R Us!!!! Another reviewer said, if you don't like it shop somewhere else. You know what, that's exactly what I'm going to do. I don't shop where I'm not treated with respect. I'ts ok for Toys R Us to take your money, but make you jump through hoops to get it back when you have a receipt and want to return it.

Toys R Us has implemented a third party to monitor all returns. Because I made 2 other previous returns in the last several months?? Guess what!!! There is too many other retailers begging for our business!!!!

Toys R Us needs to re-think their entire process, unless they are in such good financial standing that they can loose multiple customers for a foolish policy.

I returned a Poloroid 7' tablet for a refund I paid cash for it I haven't got my refund you would have to send it with a check I paid cash for it. Hi I would like to know I bought a monopoly board game from mall of the South yesterday we opened it but my daughter not happy with this version ,will it be possible for me to exchange it for s different monopoly.

Going through these comments makes me want to laugh. If you buy an item and it's past the return date, why say it doesn't work anymore and expect full money back? If there is something wrong with it, contact the manufacture themselves and have them fix it.

And most of these comments are saying they hate the ID policy. Don't like it then don't shop there. It's actually smart idea companies do this. If you ever own a business then you wouldn't understand.

We had no problems what so ever. The staff was polite and professional. We thought we might encounter some resistance due to the bean bags both having tears in them, However, we were able to get an instore credit without any hassle like I said.

Absolutely disgusted by toys r us today. I am told they have a bike in stock I was looking to purchase. Drove 40 mins to buy the bike. Get the tag and bring it up to the cashier. She takes 15 mins to ask me if I got the ticket off the bike today.

She then tells me they do not have a bike in a box but they'd be happy to sell me the "ride to go bike" so your demo you mean? No its a ride to go. So the one that is on the rack that all the children ride around the store. Yes she says. I said so there is a discount for buying a demo if you do not have a new one in stock. I go through her and two managers. The last manager says she is going to ride it and get it dirty and scratched up anyways. I respond by telling him if I wanted a second hand bike I would have went on kijiji.

What a JOKE. I get the bike down and show him scratches on it. He just stares at me. So I walk out a few days before Easter with a used bike 5 dollars off.

Never heard of any store selling a used item for the same price as normal even if it's on display!!! Wow wow. This policy is stupid and I will not be shopping at Toys R Us any longer if they seem to want punish their customers due too a few dumb ass people then maybe they need to be going out of business or learn how to catch this loosers and prosecute them instead of the honest consumer!!!!!!!!!!!!!!!!!!

I we should be showing when we purchase,not a return with a receipt. This is not true. I assembled and tried it on my 4 week old baby but it is not suitable for her therefore I went back to return it. The store manager said I could not return because the box was open. I tried to reason with her but she refused to take it back and said that I should have asked for a demo instead of opening the item.

I dont think the demo would have allowed me to find out if it did the job on my child. I could have easily bought the same item from another store and would have been able to return it. So the above claim and statement about Toys R Us is misleading and they are making false claims. Interesting that so many others are complaining about presenting a drivers license for returns. In this day and age of identity theft, of course we, as consumers, are reluctant to hand over our personal information.

I wanted to return an item that I paid for in cash and I had the receipt. There is no reason for your store to take my personal information on a simple return.

I will never shop at toys r us again and I will be sure to tell others about your policy to collect our personal information. I bought an item at Babies r Us with a Visa credit card. When I returned it, I was asked for my driver's license and told no refund was possible without a federal ID call I wanted was to have the amount credited to my credit card. The clerk could not explain why it was necessary or what was done with my information. After calling various phone numbers with phone trees that DI not give you an option to speak to a live person unless you can give information on your credit cards on order numbers, etc, I went in line.

What I have read from other peoples complaints about the same issue and then seeing your 'policy' on line. In thoroughly discussed with the whole process and will not shop at either BAbies or Toys R Us again.

I do not appreciate your storing info from my driver's license at some 'secure' third party business. Your response is if you don't like it, keep the purchase you don't want because your rerun policy is so easy.

Same on you. Same on you for making human contact so difficult. I understand now why - you don't want to hear the complaints. OK - I just won't patronize your businesses. Two days ago I bought my granddaughter a snowsuit at Babies R Us, paying cash. Yesterday, receipt in hand, I returned the snowsuit.

In order to get my money back, I had to show my driver's license or passport - - like I carry that with me? I refused to give my email address. I find this policy discriminatory, extreme, and offensive and I will never shop there again. I brought a tablet from Toys r us for my son for Xmas. It malfunctioned a few days later. I tried to return it to the store today after several attempts to fix the it. The clerk said i couldn't return it because of their 14 day return policy. I said I brought it for Xmas, and I am just discovering that it is not working.

She said they go by the date of purchased which I obviously purchased before Xmas. I asked how was I going to get my money back then, she said to contact the manufacturer, which didn't make sense to me. I paid Toys R us not the manufacturer. I called them anyway and they said that I have to be refunded by Toys R us-duh. So, I called Toys r Us customer service and turns out the have a holiday return policy which the idiot clerk and her idiot supervisor knew nothing about.

So, I will be returning the tablt again tomorrow. I bought a Paw Patrol Microphone for my granddaughter for Xmas and it worked for about 4 hours and then it just quit working? The box was thrown out is there any chance of getting a replacement for this toy? Whoever in the hell is the CEO or board of jackwagons of this garbage ass chain, you need to pull your head s out of your backside, tell your ghetto ass employees to shut their cockwashers and adhere to the very policy you tout - you friggin ingrates If I ever set foot in your store again and experience that crap I did today, I will verbally humiliate and loudly reduce to tears, the first little illiterate hire who doesn't understand what customer services is.

I do not understand why I cannot get a refund on this purchase. Today I tried to return tights 3. I just wanted a size up and didn't even open the other pair. They would not exchange. Bad policy and Jamol was an a hole at the store. It's about time to start shopping at Target! They got cash so should give our cash back not like we didn't have a receipt!!! The lady was also very very rude and I have spent so much at there norfolk va.

When I asked what the information is used for, her answer was simply the computer won't let me do the return without it. I proceeded with the return but was and am very upset about what I consider an invasive policy. If this store continues to treat reasonable customers in this way, I'm sure they'll feel the impact soon enough.

The so called new return policy is anti customer service and is completely discriminatiory. What this retailer fails to understand is that without customers or satisfied customers they will no longer have a business. I hate their new return policy. Like what in the hell is that?! And I thought the new rewards system "helps the best customers earn rewards back faster" I've spent thousands in this freaking store.

Never again. I'd rather go to buybuy baby or target! Or even Walmart at that! Losing so much loyal customers because of your stupid rewards system that makes no sense. Ugh, rant over. Excuse my language everyone.

After shopping at Toys "R" Us for almost 50 years, I will no longer set foot in their stores or buy anything from them online again over this return policy. If you have a receipt there should be no reason for them to ask you for identification this is not only over the top intrusive of to your privacy but also insulting. I have never returned anything to toys are us up until today with a receipt and today will be my last day until they change this policy.

What's especially shocking is that when you finish serving your "banned for 60 days" period and try to do a return, the system instantly bans you again after just 1 return! No problem, I'll shop elsewhere. I too had the retail equation issue and i spend way more then i return. I do a lot of impulse shopping and will pick stuff up for my kids, siblings kids and friend's kids if i think it is someting they may like or exprssed interest an i saw in store or online.

Someone should start a change. The sad part is no one in their organization can explain how this thing works. I went to return a product from toys r us and was. Today while doing a return with a receipt I received a notification that I was blacklisted from doing any returns or exchanges within the next 60 days because I have done three returns since September.

Of these three returns one was returned because it was poor quality and not as it appeared online. I have a one year old and prior to this bought a ridiculous amount from their store. I have been made to feel like a criminal and not only will be changing my shopping habits but will be sharing with all my friends and family to do the same. I am cancelling little one's online gift registry and will be returning well, my husband will be returning whatever I purchased from them that I can buy elsewhere.

It's really sad because I am very loyal to brands when they provide good service which TRU clearly no longer does. This unfortunately is no longer the case. I am an expecting mom who will now be cancelling my whole registry with babies R US. I was treated like a criminal last night when I returned a new unopened stroller I had only purchased hours before with a receipt. Toys R Us and Babies R Us has a new return policy that they do not tell you about when you register with them for your baby.

They are now using a 3rd party The Retail Equation, to determine if you are able to continue returning products to them. It was a value pack of diapers a friend gave my husband as a gift, it wasn't the brand we decided to use so I exchanged it in store. All of my other returns, there may have been 4, have been with my receipt and all with in the approved time period. One of the returns I made was not by my choosing.

I checked my receipt before I left and immediately went to customer service. The cashier decided it would be best to return all the items I had purchased in that transaction and re-ring my purchase.

I purchased a stroller and car seat. When I received my receipt form the cashier I reviewed it and once again I was overcharged, it rang up for the original price. The only way she could fix it was to return the item and then sell it back to me. I have received a notice from Toys R Us Babies R Us stating that I am banned from returning any items to them even with a receipt for 60 days.

I felt like a common criminal as if they were indirectly accusing my of stealing merchandise, again all except 1 pack of diapers I returned has been new, unopened and had the receipts to match. They claim a hassle free return policy, even better they claim that if you are part of their baby registry you have 1 year after the "event date", so the date your baby is due to return any items purchased from your registry as long as they are not used or damaged, even with out the receipt.

This is obviously a lie. Buyer be ware!!!! My intention was to purchase all of my baby items from Babies R Us. Thank you for this tip!!! I thought about waiting until baby comes to take everything back but we didn't get a few things that I wanted to get before baby. I will prepare myself for the worst! I guess it would be even worse closer to Christmas or even in January so I should get it out of the way!!!! Babies r us will give yoj the last sale price of the item without receipt regardless of the price it was on the registry.

I put everything on a gift card and put it towards my stroller as i got in gift cards too. Stroller was paid for then it dropped in price by and i went and got money back and shopped for more stuff. I then took it all off my registry. Im having a work shower thursday and still want some stuff so hoping to get some.

Yeah it may be better to do it before baby! It was sooooo painfully slow and tedious!! I've had alot of people tell me they have had the same experience with returns there. Walmart has become very sticky on returns without a reciept! I've had no luck lately there with returns! You may have to post them on a buy and sell page if you don't have a reciept. I returned 6 things friday and its last sale price. I had my baby shower and they gave me registry price for everything bought no receipt.

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